Fraud - contact us now

You need to keep your Internet Banking account safe. So please tell us if someone:

• Knows your password.
• Has used your account without your approval.
• Has taken money from your account.
• Has made you move their money into your account.

Call us anytime on:

0345 600 7727 or +44 1132 888 408 from outside the UK.

If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.

You need to tell us if someone:

• Knows your credit or debit card PIN.
• Has used your credit or debit card without your approval.

Call us on: 0800 0 288 335 or +44 (0) 131 454 1605 from outside the UK.

Lines are open 7am-11pm.

For any other problems with fraud please call Action Fraud:

0300 123 2040

Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.

You can report a crime or get general advice from Action Fraud. They help banks and other companies combat fraud.

Bank of Scotland will never ask you to:

• Share your account details like user ID, password and memorable information.
• Tell us your Personal Security Number (PSN) for Telephone Banking. 
• Tell us your PIN code or card expiry date.
• Move money to another account.