Fraud - contact us now

You need to keep your Internet Banking account safe. So please tell us if someone:

  • Knows your password.
  • Has used your account without your approval.
  • Has taken money from your account.
  • Has made you move their money into your account.

Call us anytime on 0345 600 7727 or +44 1132 888 408 from abroad

If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.

You need to tell us if someone:

  • Knows your credit or debit card PIN.
  • Has used your credit or debit card without your approval.

Call us on 0800 0 288 335 or +44 (0) 131 454 1605 from abroad

Lines are open 7am-11pm.

For any other problems with fraud please visit Action Fraud.

They can log the incident and give you a crime number if needed. Action Fraud collects data from across the UK to help banks and other businesses combat fraud.

Bank of Scotland will never ask you to:

  • Share your account details like user ID, password and memorable information.
  • Tell us your Personal Security Number (PSN) for Telephone Banking.
  • Tell us your PIN code or card expiry date.
  • Move money to a so-called secure, safe or holding account.
  • Move your money or ask you to transfer funds to a new sort code and account number.