When you use your bank account you need to stay safe and secure. Learn how to spot a scam, what to do if you’re contacted unexpectedly, and advice on how to stay safe.
There are many simple ways that you can stay safe online. Using strong passwords are a good way to start.
You can create a strong password by choosing three random words. And to keep it safe, don’t share it or write it down.
Your first line of defence should be your email account. It can hold a lot of your personal details and be used to get into your other online accounts.
If you don’t have one already, pick a new strong password for your email account. Then do the same for all your other accounts, like:
It’s best to use a different, strong password for each account you have. You can use your browser to help you remember them all.
Your browser settings should let you save each password. Browser security is very good, so it’s a safe thing to do and makes it easier to log in.
If an account asks you to set security questions, try to avoid using personal details.
When you bank online, we use two-factor authentication (2FA) to make sure it’s you. This makes it harder for someone to get into your account, even if they guess your password.
For 2FA to work, we need to send a code by text or landline. So please make sure we have your latest phone number.
Other online providers and apps also use 2FA. If they do, it’s a good idea to turn it on as it will help to keep you safe.
If you think someone else knows your banking details contact us now.
Next topic: How we protect you
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