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We may send you a passcode to protect your account.
Discover how to use a passcode safely.
There are certain reasons why we may send you a passcode by text or automated call, for example:
Please check that we have your latest phone number.
After you get a passcode, you need to enter it on your Internet Banking screen or our app.
If you enter a code incorrectly, you may need to call us and start again.
We’ll post you a One Time Password if you can’t get a passcode by text or automated call.
A One Time Password has letters and numbers, and you only use it once.
Never share a One Time Password with anyone.
If you register for Internet Banking, an activation code will be sent to you by post.
Like a passcode, you only use this code once, but it will contain letters and numbers.
Never share an activation code with anyone.
If you buy something online with your card, we may ask you to approve the payment in our Mobile Banking app.
When this happens, log in to our app and follow the instructions.
Before you make a card payment online using a passcode or our app, make sure you’re buying: