If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Report a lost or stolen card

If your debit or credit card is lost or stolen, you can now report this and request a replacement through Internet Banking at your own convenience.

  • Cancel your card quickly using our simple three-step process
  • Report it on the move using our mobile banking app
  • You will receive your new card securely by post within 3-5 working days

Please make sure you check your account for any transactions you don't recognise and phone us immediately should you be concerned that your account has been used fraudulently.

Report your card as lost or stolen

You can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Log in to report it

 

Alternatively:

What to do if you have misplaced your card

If you think you’ve temporarily misplaced your debit or credit card or would like to freeze different types of transactions you can do this through our Mobile Banking app – tap ‘More’ then Lost or stolen cards from the Card Management menu then Card Freezes. Here’s how to temporarily freeze your card.