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Manage subscription payments
You can do this in our app
- View details of regular payments set up on your debit card.
- See when the next payment is due and how much it's for.
- Cancel or block a debit card subscription payment, then unblock at any time.
Sometimes we can’t cancel a subscription. If that happens, we’ll let you know what to do next.
How to do it
We'll take it step by step.
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View a subscription
- Log in, choose the account and then select the 3-dot menu.
- Select ‘Manage Subscriptions’. You'll see a list of your debit card subscriptions here.
We can show some subscriptions after your first payment. After you’ve made a second payment, we’ll be able to show you more details about your subscription.
Cancel a subscription
- Select the subscription to cancel. Then select ‘Cancel my subscription’.
- Enter the last 4 digits from your payment card.
- Select ‘Confirm’ and continue.
- Check the details and tick the consent box to confirm. Then select ‘Yes, cancel my subscription’.
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Payment blocks don’t cancel your subscription, but they stop the provider taking money from your account. They can still ask you directly for payments if your subscription is active. If you have other subscriptions with the same provider, they may get blocked as well. Payment blocks on your debit card last for 13 months but you can unblock them sooner. If you have other subscriptions with the same provider, they may get unblocked as well.
Block a subscription
- Choose the subscription to block.
- Select ‘More about payment blocks’.
- Review the information on blocking payments. Then select ‘Block my payments’.
Unblock a subscription
- Choose the subscription to unblock. Then select ‘Unblock my payments’.
- Read the information about unblocking payments. Then select ‘Unblock my payments’.
Your provider may take payments if your subscription is still active. Or get in touch with your provider if you want to restart it.
Getting started in the app
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If you're not registered for online banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
A look at the details
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Sometimes we can‘t cancel a subscription. When this happens, we’ll let you know. You can still block those payments with us, but your provider may ask you directly for payments if your subscription is active.
Before you cancel, check:
- All of your details are right and match the subscription account.
- Who set up the subscription? Only the account holder can cancel.
- If you have a minimum contract period - you might not be able to cancel before a certain date.
If you're still having issues cancelling, get in touch with your provider to find out more.
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If you've cancelled your subscription, you need to set up a new one with the service provider.
If you've blocked payments but the subscription still shows, you can unblock in the app.
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When you block your payments, any payments due in the next 24 hours may still go out.
If you think the payment has been taken by mistake, get in touch with your service provider.
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Once you’ve asked us to cancel a subscription, you can’t stop the process in our app. You’ll need to contact us instead.
You should also contact the service provider to make sure your subscription keeps going.
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