Subscription Payments

Subscriptions are a type of regular payment. When you set one up, the company will take payments from your debit or credit card when they think an amount is due.

These are common with streaming services, payday loans repayments, and gym memberships. 

They are also called recurring card payments or Continuous Payment Authorities. 

You use your card details when you set up a subscription. This is different to a Direct Debit, where you give your account number and sort code.

You can see your subscriptions on your statement transaction list  in Internet Banking and our app.


 

subscription page mobile view

How do I view a subscription?

How do I view a subscription - step 1

Step 1 

Tap the three dots on the account you would like to use

How do I view a subscription - step 2

Step 2 

Then tap ‘View Upcoming payments’

How do I view a subscription - step 3

Step 3 

Then tap ‘View subscriptions’

How do I view a subscription - step 4

Step 4

All  subscriptions will be listed on this page

How do I cancel a subscription service?

How do I cancel a subscription - step 1

Step 1

Tap ‘Cancel subscription’

How do I cancel a subscription - step 2

Step 2

Review the information on cancellations

How do I cancel a subscription - step 3

Step 3

Tick the consent box to confirm, then tap ‘Cancel my subscriptions’ 

How do I cancel a subscription - step 4

Step 4

Success! Your cancellation has been requested.

How do I block a subscription payment?*

How do I block a subscription - Step 1

Step 1 

Tap ‘Cancel subscription’

How do I block a subscription - step 2

Step 2 

Review the information on blocking payments 

How do I block a subscription - step 3

Step 3

To continue tap ‘Block Payment’

How do I block a subscription - step 4

Step 4

Success! Your payment has been blocked

*In some cases, we may be unable to cancel the subscription. If a cancellation can’t be completed, we can put a block on the subscription payment in place. It can take up to 24 hours to take effect, after which no further payments will be taken. You’ll still need to contact the merchant provider to cancel the subscription.

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