The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Our heritage

  • 1963: Going mobile

    In April 1963, Bank of Scotland launched its first fleet of mobile banks. These served rural communities in the Bathgate and Haddington areas.

    The mobile banks were well received. Over the course of the following year, the Bank extended the service to north-west Scotland and the Isle of Skye. A floating bank was also introduced around this time, to serve the outlying districts of the Orkney Islands.

    Bank of Scotland still operates a mobile banking service today

    Vintage vans 1963
    1968: Scotcash

    'Scotcash', a forerunner of the ATM or cash machine, was introduced by Bank of Scotland in 1968. These machines operated 24 hours a day allowing customers to withdraw cash even when their branch was closed.

    Customers were given personal code numbers to activate the machines, similar to the modern PIN. They were also supplied with £10 vouchers. These were fed into the machine, and the corresponding amount later debited from the customer's account. Any sum in multiples of £10 could be withdrawn. The machines proved popular, and by the end of 1971, there were 26 in operation across Scotland.

    1985: Home banking

    The revolutionary Home and Office Banking Service (HOBS) was launched by Bank of Scotland in 1985. It was the UK’s first electronic home banking service.

    Long before the internet was widely available, Bank of Scotland customers could actively manage their accounts from the comfort of their own sitting room. All they needed was a TV screen and telephone link-up.

    Customers living room
    2001: Merger and acquisition

    In 2001, Bank of Scotland merged with the Halifax bank to form HBOS plc. On 19th January 2009, HBOS plc was acquired by Lloyds TSB and the new entity was named Lloyds Banking Group plc. The acquisition created the largest retail bank in the UK.

    Its registered office, and Scottish headquarters, is the historic Bank of Scotland building on The Mound, Edinburgh.

    The Mound - Edinburgh
    2016: Polymer £5 note issue

    The new £5 polymer note launched in October 2016. The note proudly features Sir Walter Scott and is more durable, more secure and stays cleaner than paper notes.

    Image of the new 5 pound note
    2017: Polymer £10 note issue

    Like it when your money lasts a bit longer? We do too! That’s just one of the benefits of our new polymer £10 note, which launches in October following the launch of our first polymer £5 note in 2016. The note features the famous Glenfinnan Viaduct, as well as Sir Walter Scott. Find out more about the new £10 polymer notes.

    Image of the new 10 pound note
1695: A bank for Scotland

Bank of Scotland was founded by an Act of the Scottish Parliament on 17 July 1695. It is Scotland's first and oldest bank and one of the first in the UK.

The original 172 shareholders came mainly from Scotland's political and merchant elite. They required a banking system which would offer long-term credit and security for merchants and landowners alike.

1696: Paper money launched

In 1696, Bank of Scotland became the first bank in Europe to successfully issue paper currency. The Bank's right to issue notes has been maintained to the present day.

1774: Branching out

The first branches were opened in Dumfries and Kelso in 1774 and by 1795 there were 27 branches. By 1860 this had risen to 43 branches and by 1939 there were 265 branches.

1853: Getting connected

In 1853, Bank of Scotland became one of the first Scottish banks to use the new electric telegraph service. Introduced in the 1840s, the telegraph was the 19th century equivalent of e-mail, providing instant communication for the first time.

Bank of Scotland Crest
1959: The computer revolution

In 1959, Bank of Scotland became the first UK bank to introduce a computer for processing its accounts centrally. Computers were to revolutionise the banking industry and again Bank of Scotland was at the forefront.

The Bank's Centralised Accounting Unit initially served just four branches. It took a decade to transfer all customer accounts onto the system. The arrival of the first computer was a source of great excitement. Several branch managers were taken to see it at the George Street office in Edinburgh. Only a few were allowed in at a time, for fear their body heat would cause the machine to malfunction.

Computer processing in 1959