If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Welcome to our Switching Survey

To take part in the survey, please click the link below.

You’ll then be taken to ConfirmIt’s secure website, a trusted partner who we are working with to collect our customers’ opinions.

When you reach the ConfirmIt website you’ll be asked to enter the survey password which you can copy and paste from the email we sent.

If you would prefer not to take part, please close this window.

Thank you.

Take me to the Switching Survey