The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Welcome to our Switching Survey

To take part in the survey, please click the link below.

You’ll then be taken to ConfirmIt’s secure website, a trusted partner who we are working with to collect our customers’ opinions.

When you reach the ConfirmIt website you’ll be asked to enter the survey password which you can copy and paste from the email we sent.

If you would prefer not to take part, please close this window.

Thank you.

Take me to the Switching Survey