The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Weather Zone

Severe weather conditions? We're here to help.

What is the Weather Zone?

  • Tips to help you before, during and after severe weather.
  • Advice and support for ice and snow, storms and floods.
  • Direct access to our claims service should the worst happen.

Ice and snow

How to avoid frozen pipes, help on what to do if a pipe bursts and how you can claim for damage.

Find out more


Ways to protect your home inside and out, how to keep on top of regular maintenance and how an emergency checklist could help.

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How to sign up for free 24-hour flood warnings, tips to minimise the damage to your possessions and advice on making your home safe to return to.

Find out more

Weather Zone

If you need support or to make a claim

Our experienced advisers are here to help you.

Get in touchfor support or to make a claim.

Helpful links

For further help and advice.

Bank of Scotland plc is registered in Scotland No.SC327000.Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. 169628.