The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Viewing your transactions online

Stay organised and get a clear picture of your balance by viewing your transactions online.

To do this, select 'view statement’ on the relevant account from your homepage to see your current balance, available funds and transaction history.

By clicking on a transaction, you can see where, how and when it was made. You can also see pending card transactions and paid-in cheques being processed, or search for a transaction from several years ago.

View more details

It’s easy to forget what you have spent and where. To help you remember, select any transaction to see useful information such as the type of shop, location and how you made the payment.

We explain what each transaction means. If you do not recognise the transaction, or need more support, just select ‘I need more help to identify a transaction’.

Image showing how to view your Internet banking transactions

Get a clearer picture of your balance

Life is full of surprises, but how much is coming out of your account shouldn’t be one of them.

To keep on top of things, regularly use ‘View pending transactions’ to reveal any paid-in cheques being processed and recent card transactions that have not yet been taken from your account balance. Please note, to help you manage your money, pending card transactions are deducted from your ‘available funds’ – a figure which includes any planned overdraft. Pending transactions will also show some contactless transactions, although most will appear directly on your statement within a few days.

Select ‘View Upcoming Payments’ to see details of Direct Debits, standing orders and future payments due soon.

Image showing how to view your pending Internet banking transactions

Search your transaction history

If you are looking for a particular transaction, save yourself time by using the handy search tool to find any transaction over a three month period. You can search by date, description or the type of transaction.

Get copies of your statement

You can view, download and print a copy of your statement from January 2018 onwards in PDF format from your Digital Inbox which you can access via the Account Overview page.

You can also download statements of your transactions for the last seven years via ‘Statement Options’ on the Statements page.  If you need to order a copy of your statement by post, you can also do this via the 'Statement options' dropdown menu.

Image showing how to search your Internet banking transactions