Contact us

Message us online

Message us online

Contact us online to get answers to your everyday banking questions.

Log in to our app or Internet Banking and get support today.

How to message us

What would you like to call us about?

Bank accounts and Arranged overdrafts

Method

Telephone number

Opening hours

Method

Call us

Telephone number

Call from the UK 0345 721 3141

Call from outside the UK +44 (0) 1313 37 42 18

Opening hours

New customers
8am – 6pm,  Monday to Saturday.
Closed on Bank Holidays.

Existing customers
8am – 6pm, 7 days a week.
Closed on Bank Holidays.

We're here to help if you have concerns. Learn more about our complaints process.

Method

Availability

How

Method

Message us

Availability

24 hours a day, 7 days a week.

How

Send us a message in our app or Internet Banking to get help today.

How to message us

Method

Call us

Availability

24 hours a day, 7 days a week.

How

Call from the UK 0800 072 8668

Call from outside the UK +44 0131 278 3729

If you need help with an Online Travel Money Order, get in touch.

Method

Availability

How

Method

Call us

Availability

8am to 6pm, Monday to Saturday.
Closed on Bank Holidays.

How

Method

Availability

How

Method

Call us

Availability

8am to 6pm, Monday to Saturday.
Closed on Bank Holidays.

How

Call from the UK 0800 056 0073

Call from outside the UK +44 (0) 131 278 3705

Method

Availability

How

Method

Our app and Internet Banking

Availability

24 hours a day, 7 days a week.

How

Method

Message us

Availability

24 hours a day, 7 days a week.

How

Send us a message in our app or Internet Banking to get help today.

How to message us

Method

Call us

Availability

24 hours a day, 7 days a week.

How

Call us from the UK 0800 028 8335

Call from outside the UK +44 (0) 131 454 1605

Car Insurance

Telephone number

Opening hours

Telephone number

New customers: 0330 018 2884

Opening hours

Monday - Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm.

 

Calls and online sessions may be monitored and recorded.

Telephone number

Existing Customers: 0330 018 4175

Opening hours

Monday - Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm.

 

Calls and online sessions may be monitored and recorded.

Telephone number

Car insurance claims: 0330 018 5561

Opening hours

24 hours a day, 7 days a week

Telephone number

RAC Breakdown Cover: 0330 159 0978  

Opening hours

24 hours a day, 7 days a week

Telephone number

Windscreen glass repairer: 0330 018 4174

Opening hours

24 hours a day, 7 days a week

Telephone number

Keycare cover: 0345 075 6187

Opening hours

24 hours a day, 7 days a week

Credit Cards - view a range of our credit cards

Telephone number

Opening hours

Telephone number

General Credit Card Service Queries

0345 964 5645

If you're calling from abroad you can call us on +44 (0) 173 357 4121.

Opening hours

Lines are open 8am – 8pm, 7 days a week and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Telephone number

To apply or discuss application queries

0800 328 5984

Some credit card offers shown on our site may only be available if you apply online.

Opening hours

Lines are open 8am – 8pm, 7 days a week and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Telephone number

Repayment Cover

0345 605 1150

Opening hours

Lines are open 9am – 6pm, Monday – Saturday.
Closed on Bank Holidays. 

Telephone number

Card Care

0844 871 5408

Opening hours

24 hours a day, seven days a week

Insurance

Telephone number

Opening hours

Telephone number

Get a quote

 

0345 850 1301 to get a quote or switch your home insurance.

 

You can also get a quote online

Opening hours

Mon-Fri: 8am-6pm

Sat: 9am-1pm

Telephone number

Pay for your policy

 

If you received your quote online and have been asked to contact us for payment, please call us on 0345 850 1301.

 

Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call
 

Opening hours

Mon-Fri: 8am – 6pm.

Sat: 9am – 1pm.

Telephone number

Make a claim

 

Make a new claim or get an update on a claim you've made.

 

0345 604 6714 if your policy starts with HBP.

 

0345 300 5180 if your policy starts with HAP.

 

You can also make a claim online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Telephone number

Struggling to pay

 

We may be able to help.

 

0345 602 6164

Opening hours

Mon-Fri: 8am - 6pm

Sat: 9am - 1pm

Telephone number

Home Emergency helpline

 

In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day.

 

0345 672 2804

Opening hours

24 hours a day

Telephone number

Legal Expenses helpline

 

0345 300 1821 if your policy starts with HBP.

 

0345 300 2238 if your policy starts with HAP.

Opening hours

24 hours a day

Telephone number

Manage your policy

 

Cancel your policy

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

You can also cancel your policy online.

 

Renew your policy

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

Check something or update your policy

To ask a question or tell us if something has changed what will affect your policy.

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

Moving home

If you're moving and want to transfer your policy to your home.

 

0345 604 6714 if you policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

Proof of insurance

For urgent proof of insurance.

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

Otherwise, you can get proof of insurance online.

 

Let someone else talk to us on your behalf.

To let someone you trust talk to us about your policy.

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

 

Opening hours

Mon-Fri: 8am - 6pm
Sat: 9am - 1pm

Method

Availability

How

Method

Our app and Internet Banking

Availability

24 hours a day, 7 days a week.

How

Method

Message us

Availability

24 hours a day, 7 days a week.

How

Send us a message in our app or Internet Banking to get help today.

How to message us

Method

Call us

Availability


8am to 6pm, 7 days a week.
Closed on Bank Holidays.

How

Call us from the UK 0345 602 0000

Call from outside the UK +44 (0) 113 279 8302

Investments

Telephone number

Opening hours

Telephone number

0345 606 1188

Sign in to Share Dealing Online
Register for Share Dealing Online

Opening hours

Available Monday – Friday 8am to 9pm
(Closed weekends and English Bank Holidays).

Telephone number

E – Investments beginning with IB

0345 835 5727

Opening hours

Monday – Friday 8am to 5pm

Telephone number

Ready-Made Investments beginning with EB

0330 123 5521

Opening hours

Monday – Friday 9am to 5pm

Telephone number

Online Investments

0345 835 5727

Opening hours

Mon – Fri: 8am - 5pm
(Closed weekends and English Bank Holidays)

Method

Availability

How

Method

Call us

Availability

Monday to Friday, 8am - 8pm
Saturday, 9am – 4pm.

How

Call us from the UK 0345 300 2297

Existing customers

If you are an existing customer, you might find the help you need in our mortgage support hub.

You can also message us in our app 24 hours a day, 7 days a week. Find out how to message us.

Method

Availability

How

Method

Call us

Availability

Existing customers

Advisors available 8am to 6pm, 7 days a week. Closed on Bank Holidays.

New customers
8am to 6pm, Monday to Saturday. Closed on Bank Holidays.

How

Call us from the UK 0345 602 0304

Call from outside the UK +44 (0) 1313 377 686

There is a 24/7 automated service if you want to ring at a time when an advisor is not available.

You can also compare our savings accounts online to find an account that best suits your needs.

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Visit our fraud hub

Method

Availability

How

Method

Call us

Availability

24 hours a day, 7 days a week.

How

Debit or credit card fraud
Call from the UK 0800 0288 335
Call from outside the UK +44 (0) 131 454 1605

Internet Banking fraud
Call from the UK 0800 567 4971
Call from outside the UK +44 1132 888 408

Method

Availability

How

Method

Call us using our app. It’s quicker and secure because you’re already logged in. 

Availability

24/7 automated service.

Advisors are available 8am – 8pm, seven days a week.
Closed on Bank Holidays.

How

Log in to our app, search Call us and follow the steps on screen.

How to set up our app

Method

Call us

Availability

8am to 6pm, 7 days a week.
Closed on Bank Holidays.

How

Call from the UK 0345 721 3141

Call from outside the UK +131 337 4218

Use the SignVideo service

If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Voice ID is a security feature available to Telephone Banking customers. It confirms your identity using your voice. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. Learn how to set up Voice ID.

Business Banking

If you are looking for Business Banking services, you can view our Business Banking contact numbers.

Method

Availability

How

Method

Call us

Availability

Monday to Friday, 8.30am – 6pm.
Saturday, 9am – 1pm.

How

Existing customers – PCP and HP
Call from the UK 0333 202 7943

New customers – PCP and HP
Call from the UK 0333 202 7968

Method

Availability

Monday to Friday, 9am – 5pm.

How

Car Leasing
Call from the UK  0345 982 5338

Method

Availability

How

Method

Mobile Banking app

Availability

24 hours a day, 7 days a week.

How

Method

Message us

Availability

24 hours a day, 7 days a week.

How

Send us a message in our app or Internet Banking to get help today.

How to message us

Method

Call us

Availability

8am - 6pm, 7 days a week.
Closed on Bank Holidays.

How

Call from the UK 0345 721 3141

Call  us from overseas +44 131 337 4218

Method

Availability

How

Method

Call us

Availability

Monday to Friday, 8am – 8pm.
Saturday to Sunday, 9am – 6pm.
Closed on Bank Holidays

How

Call from the UK 0345 604 7291

Option 1: for a new loan or increased borrowing
Option 2: for an outstanding loan application enquiry
Option 3: Settlement Quote enquiry
Option 4: Payment Holiday
Option 5: Payment on loan
Option 6: Anything else

Change your telephone number

Method

Availability

How

Method

Mobile Banking app

Availability

24 hours a day, 7 days a week.

How

Method

Message us

Availability

24 hours a day, 7 days a week.

How

Send us a message in our app or Internet Banking to get help today.

How to message us

Method

Call us

Availability

8am - 6pm, 7 days a week.
Closed on Bank Holidays.

How

Call from the UK 0345 721 3141

Call  us from overseas +44 131 337 4218

To change your number over the phone you will need to be registered for Telephone Banking. We will also need to confirm that it's you by asking you for one of the following:

  • Telephone Banking security number
  • Telephone Banking password
  • Voice ID

You can also call via the Mobile Banking app where we will ask you to verify it's you via the app.

Method

Availability

How

Method

Mobile Banking app or Internet Banking

Availability

24 hours, 7 days a week

How

Method

Message us

Availability

24 hours, 7 days a week

How

Log into our app or Internet Banking and get chatting today.

How to message us

Method

Call us

Availability

8am to 6pm, 7 days a week.
Closed on Bank Holidays.

How

Debit card

Call from the UK  0345 721 3141 

Call from outside the UK +44 (0) 1313 37 42 18

Credit card

Call from the UK  0345 964 5645 

Call from outside the UK +44 (0) 173 357 4121

Method

Availability

How

Method

Our app and Internet Banking

Availability

24 hours a day, seven days a week.

How

Method

Call us

Availability

Monday to Friday, 8am - 8pm. Saturday, 8am - 5pm.

How

Loans, credit cards or overdrafts

0808 145 0439

Mortgages

0800 028 3861

Method

Availability

How

Method

Call us

Availability

8am - 6pm Monday - Friday, and closed on Bank Holidays

How

Call us from the UK 0345 9825319

 

Method

Availability

How

Method

Call us

Availability

Lines are open 8am - 6pm, seven days a week. 

How

Call us from the UK 0345 721 3141.

 

Getting started online

Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications.

 

More about our app

Internet Banking

Log in to view or manage your accounts on our website.

 

Log in to Internet Banking

Register


Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications. 
Download our app

Internet Banking

Log in to view or manage your accounts on our website.

Log in to Internet Banking

Register

More support

Support with the cost of living

With the current rising cost of living impacting many of us, keeping on top of your money might be worrying. Our tools and support can help you stay on top of your spending.

Help with money worries

Help me manage my money

Free independent help and support

Ways to bank with us

All the ways to do everyday banking with us, and how we make it easier for you.

Mortgage support

If you’re worried about your mortgage payments or your current mortgage offer, please visit our mortgage pages as they may answer your questions.

Get support with your mortgage

  • Send us a message

    We’re happy to help with any general queries, so please get in touch through our social channels. We’re sorry but we can't answer any account specific questions.

    Twitter logo   Facebook logo

    Tweet us @BankofScotland or message us on Facebook.

    Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.

    Our social media accounts are:

    www.twitter.com/BankofScotland

    www.twitter.com/bankofscotbiz

    www.facebook.com/BankofScotland

    If you see another account that pretends to be us, please report it by emailing security@bankofscotland.co.uk and include the web address.

    *Twitter is owned by a third party and is independent of Bank of Scotland.

  • Write to us

    You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry. Lines are open 8am – 8pm, seven days a week.

    Not all Telephone Banking services are available 24 hours a day, seven days a week.