Contactless credit card
No change, no problem.
With your contactless credit card there is another, secure way to pay wherever you see the contactless symbol. If your card isn't contactless yet, don't worry, we can get one to you.
Please note: Not all Contactless Card transactions appear immediately on your Online & Mobile Banking statements. If you can’t see a transaction please wait up to 4 days for it to be added to your statement, before contacting us.
- Fast - It takes less than a second to pay using a contactless credit card
- Safe - Our contactless credit cards have plenty of built-in security technology
- Secure - Contactless transactions are covered by the same fraud protection as chip & PIN.
- Look out for the contactless symbol when shopping for purchases of £100 or under.
- Tell the retailer you'd like to use your contactless card and simply hold it to the card reader. Occasionally you may need to enter your PIN.
- When you hear the beep or see a green light your payment is complete.
What is contactless?
Contactless is a payment function for transactions of up to £100. You can pay for your goods simply by holding your card in front of a card-reader.
What are its benefits?
It’s quick, convenient and saves you time - there’s no need to rummage around for the right amount of change, or enter your PIN for most of your contactless transactions.
Is paying in this way secure?
Contactless uses the latest secure Mastercard technology required by the payment industry. In the unlikely event that it is lost or stolen, your card also has protection against fraud loss - providing that you let us know as soon as you realise you no longer have it.
Where can you use it?
Our credit cards featuring contactless technology are designed for use in most countries around the world. However there are a few countries where you may not be able to make a contactless payment. If you attempt to make a contactless payment and are unable to do so you can still make purchases by using chip and PIN or swipe transactions. For a full list of all the places where you can use contactless, including your local retailers, visit Mastercard Contactless.
Will I be charged twice if I accidentally double tap on the reader?
No. The reader and card are configured to ensure that you will only be charged for one transaction.
Can a purchase be made without my knowledge (for example, will the card-reader activate if I walk past it)?
No. Your card has to be extremely close to the reader - typically between two and four centimetres - and the retailer must have first entered the amount for you to approve.
What happens if I try to pay for goods over the contactless limit of £100?
For transactions over the contactless limit, the retailer will need you to make purchases using chip and PIN or swipe transactions.
Why are the contactless payment limits increasing?
The increase to £100 has been set by Visa and Mastercard, our payment scheme providers.
From 15 October 2021, you can now spend up to £100 in shops by using your credit card for a contactless payment.
What if I don’t want a contactless card?
Credit cards are contactless as standard but if you don’t want a contactless card, you can use our Mobile app to freeze contactless transactions.
The quickest way to stop contactless transactions is to freeze them in our Mobile app. However, if you wish to speak to us, you can call us to request a card that is not contactless on 0345 964 5645, a new card would arrive in 3-5 working days.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.