When you use your bank account you need to stay safe and secure.
Learn how to spot a scam, what to do if you are contacted unexpectedly, and get advice on how to stay safe.
Fraudsters can phone people and pretend to be from Bank of Scotland, the police, or other well-known companies. Scam calls can sound real and professional. But stop and think – is this call genuine?
What to look out for:
- Unexpected calls - If you didn’t expect the call then it could be a scam. If you’re not sure, you can call back.
- Pressure calls - Fraudsters want to hurry you into making a quick decision. They may also ask you to 'keep it quiet' and not tell anyone about the call. Don’t trust anyone who does this.
- A need to transfer money - Scam calls can try to get you to transfer money for security purposes or to a safe/secure/holding account. Do not do this. Bank of Scotland would never ask you to move money to a ‘safe’ account.
- Refunds - If a call offers you a refund it’s a scam. Bank of Scotland would never call you about a refund.
- Test transactions - If a call asks you to do a test transaction then it’s a scam. Bank of Scotland would never ask you to do this.
- Calls from the police - It’s very rare for the police or Scotland Yard to call. If they do call, they'll always follow up with a visit from an Officer with photo ID and a warrant number.
- You’re asked to log on to your computer - A scam call may tell you there's something wrong with your computer or ask you to download something. They could pretend to be from your broadband provider or trusted software company. But if you didn't ask for this call, it's a scam.
What you can do:
If you get a cold call then you can stay safe by:
- Follow the code of conduct within the new scam code - This code will help to protect you from scams.
- Hang up the phone - If you’re not sure who’s calling, hang up the phone.
- Tell them you’ll call back - But use a number you trust, not the number they use or give you. If they say it’s the police you can call back on 101.
- Contact us - If you’re not sure about a call please get in touch with us. Scam calls can come from a number that looks genuine. Call us from the number on the back of your bank card.
- Do not transfer any money - Your bank or the police will never call and ask you to move money from your account.
- Do not log onto your computer - Unless you called for help, do not log on to your computer for an unexpected call.
- Do not let anyone take control of your computer - Unless you called for help, do not let anyone take remote control of your computer.
- Do not say what is on your computer screen - A real call would not ask for you to tell them what’s on your computer screen.
Did you know you can dial 159 to talk to us if you get a call and think it’s a scam. This is a new and safe way to get in touch with your bank.
You can call from any major landline or mobile network.
Keep an eye on your account:
Make sure you know what’s paid in and out of your account. If a large amount of money appears, check where it came from.
Fraudsters can try to take a loan out in your name. Once the money is in your account, they may call and pretend to be us to get you to move it to another account.
Did you know? We’ll never get in touch to ask you to apply for a loan.
Keep an eye on your overdraft:
Some scams target your overdraft. Get in touch right away if you notice that it's been used without your knowledge or the limit goes up.
Remember, if you’re not sure about a call hang up the phone.
Bank of Scotland will never ask you to:
- Share your account details like user ID, password and memorable information.
- Tell us your Personal Security Number (PSN) for Telephone Banking.
- Tell us your PIN code or card expiry date.
- Move money to a so-called secure, safe or holding account.
- Move your money or ask you to transfer funds to a new sort code and account number.