Go paper-free
Amend paper-free preferences for your statements and correspondence.
Scam calls
Fraudsters try to steal your details to target you with a scam call.
We explain what to expect to give you the confidence to hang up.
The methods fraudsters use on a scam call
Other types of scam calls
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Fraudsters can call to pretend to be a well-known company to try to get you to download some software.
They want to take control of your computer or device to steal your money.
Stay in control. Hang up the phone.
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Sometimes we may need to send you a passcode or activation code to confirm it’s you using or setting up an account.
Only a fraudster would call to ask for a code.
Never share a code with anyone who calls. Just hang up. Learn more about passcodes.
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Fraudsters can make live video calls that look and sound real.
Hang up if someone gets in touch by video call and wants you to send them some money.
Call them back on a number you trust or meet them in person to make sure it’s real.
Learn about other scams and how to protect yourself
Scam emails and texts
Find out how fraudsters try to steal your details.
Social media scams
Did you know fraudsters set up fake profiles just to steal money?
Buying online scams
Fraudsters sell fake items online or ones that don’t exist.
Investment scams
Fraudsters pretend to be genuine companies and advisers.
Protect your passwords
Fraudsters will try to guess passwords to your online accounts.
Protect your identity
Fraudsters want to steal your personal and banking details.
