Order a replacement card

You can do this online

  • Use this service if your card is damaged or not working.
  • When ordered, you'll receive a new card within five working days.
  • You can use our app to view your new card details while you're waiting.

To use our online service your registered address needs to be within the UK.

How to do it

We'll take it step by step.

  1. Log in and select manage card in the bottom navigation bar then Replace card & PIN.
  2. Scroll down and select Replace card.
  3. Check your address. If this matches what is on your statements, scroll down and select continue.
  4. All done, your replacement card will arrive within the next five working days.

Getting started online

Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications.

 

More about our app

Internet Banking

Log in to view or manage your accounts on our website.

 

Log in to Internet Banking

Register


Mobile Banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Stay up to date with notifications. 
Download our app

Internet Banking

Log in to view or manage your accounts on our website.

Log in to Internet Banking

Register

A look at the details

More help with your card or PIN

Manage how your cards are used, report your card lost or stolen or view your PIN online.

Read our guides

More help with your card or PIN

Manage how your cards are used, report your card lost or stolen or view your PIN online.

Read our guides