Report your card lost or stolen

You can do this online

  • It's safe and secure.
  • Your card will be blocked immediately.
  • And it saves you a phone call.

Once you've cancelled your card, it can’t be reinstated.
 

If you’ve misplaced your card, you can freeze your card temporarily.

How to do it

Internet Banking guide

Select Help & Support at the top of your account overview page, select lost or stolen card and fill out a short form.

We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.
 

Log in to report it

Mobile Banking app guide

Our secure app makes it simple to report your card as lost or stolen.

Log in to our app and type lost or stolen in the search bar, then fill out a quick form.

We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.

Download app

What happens next

If you have reported your debit or credit card as lost or stolen, you can view your card details in our app. You can view your debit card details the next day and your credit card details within 5 days. This means you can use your new card details online while waiting for your new card to arrive in the post.

If you're registered for Wallet Pay apps such as Apple Pay or Google Pay™, you can use your mobile device to pay for your shopping while you wait for your new card to arrive in the post.

If you're not registered, our app gives you all the details you need to sign up to these services.

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Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.
 

How we protect you

Message us online

Get answers to your everyday banking questions. Log in to our app or Internet Banking to get in touch.

How to message us

Do more with our app

Find out about all the great features of our highly rated app, and how it compares to Internet Banking.

More about our app

More help with your card or PIN

Manage how your cards are used, report your card lost or stolen or view your PIN online.

Read our guides

More help with your card or PIN

Manage how your cards are used, report your card lost or stolen or view your PIN online.

Read our guides

Apple Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Non-personal accounts, Visa credit cards, Electron cards, additional credit card holders and customers under 13 years of age. Available on iPhone 6/6+ and above, iPad with Touch ID and Apple Watch

Google Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Electron cards, Visa credit cards and additional credit card holders, non-personal accounts, Basic Bank accounts and customers under 13 years. Google Pay app must be downloaded and is available on Android devices with contactless capability (NFC), running on the Android 4.4 KitKat Operating system or newer.