Update your phone number

How to update your phone number.

To change your phone number

Mobile Banking app guide expandable section
Internet Banking guide expandable section

1. Log in

First you’ll need to log in to Internet Banking.

2. Go to 'Your profile'

Select ‘Your profile’ in the navigation bar at the top of the page.

3. Select contact details

Select 'Change your contact details' under 'Your personal details'.

4. Choose 'Change phone number'

Select ‘Change phone number’ under 'Your contact details’.

5. Update your phone number

From here, you can add and update your all of your phone numbers.

6. All done

That's it, you've updated your phone number. The change will take place immediately.
If you don’t bank online expandable section
The quickest way to update your phone number is online, either using our app or Internet Banking.

If you're not able to use our online services then you can drop into your nearest branch.

You can phone us on 0345 721 3141 (+44 131 337 4218 from outside the UK).

Not all Telephone Banking services are available 24 hours a day, seven days a week.

To change your number over the phone you will need to be registered for Telephone Banking. We will also need to confirm that it's you by asking you for one of the following:

Telephone Banking security number

Telephone Banking password

Voice ID

You can also call via the Mobile Banking app where we will ask you to verify it's you via the app.