Reset your login details

How to reset your login details

  1. You can change your password, memorable information or change both.
  2. We’ll need some details to find your account. If you don’t know your username, we’ll ask for account details instead.
  3. You'll be asked to enter your new details. If you want to find your username, we’ll show it to you at this step.
  4. We’ll now do a quick security check to make sure it’s you. Choose a number for us to contact you on.
  5. If we sent you a One Time Passcode text, we’ll ask you to enter it. If we called you, we’ll ask you to enter the code on your phone.
  6. That’s it, you’ve updated your details. Now you can use them to log in.

Other online services

Keep track of account activities, make payments, check your statements and many more. Find out about the things you

can do online or in your internet browser.