Close a savings account online

Check if your account can be closed online 

You can close your account online if:

  • The account balance is £5 or less
  • You have another account with us to transfer the closing balance
  • It has a variable interest rate.

To close a Help to Buy ISA, you need to have a balance of £15,000 or less and a current account, within the same brand, to transfer funds to. An ISA Closure Statement will be emailed to you once closed.

Not all accounts that meet the criteria are eligible to close online. You can find out how to close your account within the FAQs.

 

How to do it

How to do it

We'll take it step by step.

1. Log in and select the three dots next to the account you want to close 

2. Select Close account from the drop down menu 

3. If you have any money left when you close your account, we'll ask you which account you'd like this transferred to.

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Mobile Banking app

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  • Simple and secure log in.
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Log in to view or manage your accounts on our website.

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A look at the details

  • Your account may not be eligible to be closed online for many reasons. For example, because of periods of inactivity or restrictions on your account.

    You cannot close your account online if there are early closure charges. Instead, please visit a branch. This is so we can discuss the charge with you first to make sure you are aware of it. The charges usually apply to fixed rate and monthly saver accounts.

    If you can't go to a branch, the account can be closed with a written request. A written request must include:

    What you are wanting to do.

    The sort code and account number of the account you want to close.

    Clear instructions if you want us to transfer the money, to either:

    • Another internal account.
    • An external account.
    • Pay them by cheque. 

    The written request must be signed by the account holder. 

    If the account is over £10,000, you must send certified copies of your photographic identification. Please speak to your solicitor who can certify your I.D..

    From the date you have posted the letter, please allow a minimum of either: 

    • Five working days, for us to transfer the money into the other account.
    • Ten working days, for us to send their money by cheque.

    We can’t action written requests and send money to a third-party account if we don’t hold your signature on file.

    Postal address: Bank of Scotland Account Closure Team, PO Box 548, Leeds, LS1 1WU

    Please call us on 0345 602 0304 or visit us in branch.

    Lines are open 8am – 8pm seven days a week. 

    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    If you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 1313 37 76 86.

  • Yes, unless you have previously requested that both parties named on the account sign their names to authorise any changes.

  • Please transfer money out of your account so that the balance is £5 or less.

  • Please call us on 0345 602 0304. Lines are open 8am – 8pm seven days a week.

    Not all Telephone Banking services are available 24 hours a day, seven days a week.

    If you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 1313 37 76 86.

  • Yes, if you choose to close your savings account online we will calculate any remaining interest on the account. Then, if applicable, we'll transfer it along with the remaining balance to an account chosen by you within 24 hours. A statement showing your closing balance will be shown on screen, once your account is closed. 

  • Please visit us in branch (find your nearest branch) to complete this closure. If you move your balance to a non-ISA account before closure, this money will lose its tax-free status.

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