I have not received my card/PIN
When you report your card as lost or stolen, your new card will be sent via 1st Class post. You should receive your new card within 3 working days. If you request a replacement PIN, you should receive it within 3-5 working days.
You can also see your PIN in the Mobile Banking app. Find out how here.
If your card is due to expire, we will issue you a new one before your old card expires. There is no need to activate the card, you should use it straight away and discard your old card securely.
If you have not received your card replacement before the last week of your expiry month, then please contact us:
Please note: Calls to 03 numbers are charged at no more than local rate.
Debit cards
You can call us on 0345 721 3141, or if you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 1313 37 42 18.
Credit cards
You can call us on 0345 964 5645, or if you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0) 173 357 4121.
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