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At Bank of Scotland, we are working hard to build a bank that is truly representative of modern Scotland for all of our customers, communities and colleagues.
Being by the side of all our customers means that we speak up and act when something causes harm and offence. We look for ways to be an ally to all our customers and colleagues.
We have and will take action against discrimination and violent or offensive behaviour, whether racist, sexist, homophobic, transphobic, ageist or ableist, regardless of whether this happens in our branches, offices, over the phone or online on our social media channels. Such action may include referral to the police, being removed from premises, having calls terminated or in closure of an account.
We are committed to creating a safe environment for colleagues and customers and will strive to do the right thing for the communities we serve.