Bank of Scotland: What we stand for

Building an inclusive bank

At Bank of Scotland, we’re working hard to create a fully inclusive bank for all our customers, communities and colleagues, one that is truly representative of modern Scotland. 

Being by the side of all our customers means that we speak up and act when something causes harm and offence. We know it’s not enough to simply not be racist, so we find ways where we can be actively anti-racist and be an ally to our customers and colleagues.

We stand against discrimination and inappropriate behaviour in all forms, whether racist, sexist, homophobic, transphobic or ableist, regardless of whether this happens in our branches, over the phone or online on our social media channels. We will take action and this could include account closure or contacting the police if necessary.

We believe in doing the right thing. We know we won’t always get things right ourselves but we are committed to always striving to do better, for our customers, colleagues and communities.

Our heritage

Get an insight into the history of the bank

Banking with us

See how you can bank with us

Who are we

Interested in finding out more on what we are doing to be an inclusive bank.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.