If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Update your phone number

If you have a new phone number, let us know so that you can continue to set up new payments in Internet Banking.

Please note: For your security, when you update a phone number, it'll be 2 days before we can use the new number to call you if you're setting up a new recipient in Internet Banking.

Log in to Internet Banking

You can update your phone numbers by logging in to Internet Banking.
Our demo shows you how to do this.

Log in to update your phone number

View our demo