Soon our app won’t work fully for devices running on iOS 12 or below

What’s changing?


Our secure messaging service will soon stop working on iOS 12. This means you won’t be able to message us from the app unless you update your device to run iOS 13 or higher.

Why is this happening?

Our priority is keeping our apps completely secure for you and your money. To do this we can only run them on the latest and most secure operating systems.

Newer operating systems are regularly updated by Apple to improve security, fix issues and add new features.

Can I update my device to a newer operating system?

You can update most devices to run iOS 13 or higher. But the following devices CAN’T be updated:

  • iPhone 5S
  • iPhone 6
  • iPhone 6 Plus
  • iPad Air (1st Gen)
  • iPad mini (3rd and 4th Gen)

It’s a good idea to back up your device before trying to update it. That way you’ll be able to recover anything that might be lost during the process.

How can I check if I can update my device?

  1. Go to Settings > General > Software Update.
  2. This will show you the current version of iOS on your device and if there’s an updated version you can install.
  3. If there is an update available it’s best to run this as soon as possible. Remember to back up your device first.

If your device doesn’t have enough storage space to download the update, you can do it using iTunes on a computer instead. Just download iTunes, connect your device with a USB cable and follow the on screen prompts.

What should I do when I’ve updated my device?

Once you’ve updated your device, make sure you’ve got the latest version of our app from the Apple App Store. It’s always best to keep your app up to date for security and to access new features.

What happens if I can’t update to a newer operating system?

You won’t be able to contact us via secure messaging, but all the other parts of the app will still.

However, the following services aren’t available in Internet Banking:
 

Service 

What does this mean for me?

Service 

Open Banking (Account Aggregation) 

What does this mean for me?

You won’t be able to see your other bank account information in your Bank of Scotland account overview.

 

If you’ve set up Open Banking on another bank’s app, you’ll still be able to view your Bank of Scotland account information that way.

Service 

Card Freezes

What does this mean for me?

Any Card Freezes you’ve already set up will stay in place.

 

To change or add a Card Freeze please call us on 0345 721 3141 (+44 1313 374 218 from outside the UK) Our automated service is available 24 hours a day, 7 days a week, Our advisers are available from 8am – 8pm, seven days a week.

Calls may be monitored or recorded.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.

Service 

PayM (Payments to mobile phones)

What does this mean for me?

You can still use Internet Banking to make online payments.

Service 

Change address

What does this mean for me?

If you need to update your address, you can do this:

  • By phone - if you’re registered with Telephone Banking, call on 0345 721 3141 (+44 1313 374 218 from outside the UK) Our automated service is available 24 hours a day, 7 days a week, Our advisers are available from 8am – 8pm, seven days a week.
    Calls may be monitored or recorded.
    Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.
  • In branch – find your nearest branch.
  • By writing to us 

Service 

Digital cheque deposits

What does this mean for me?

You can pay cheques in at your local branch.

Download our Mobile Banking App
 

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google LLC. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.