We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

Soon we’ll be updating our apps

What’s changing?


  

Apple and Google have now stopped supporting some older device operating system versions, so we need to update our app too. The changes mean your device won’t work with our app soon. 

The new minimum operating systems you’ll need to be able to use our app are:

  • Apple iPhones & iPads – iOS 11.0
  • Android phones & tablets – Android 7.0 

Why is this happening?

Apple and Google regularly release operating system updates to fix issues, improve security and add new features. Over time, they stop sending updates for older operating systems, which makes those systems less secure. 

To keep our apps completely secure for you and your money, we can only run our apps on the latest and most secure operating systems.

 

Can I update my device to a newer operating system version?

This depends on your device - some devices can and some devices can’t. 

Before you try to update your device, make sure you back it up. Then you’ll be able to recover anything that might be lost during the update.

Here’s how to check if you can update your device:

  • Apple iPhones & iPads (iOS)

1. Go to Settings > General > Software Update.

2. Check what version of iOS you have. If it’s anything earlier than iOS 11.0, your device won’t work with our app soon.

3. If you have an update available, it’s best to run this as soon as possible. Remember to back up your device first. If your device doesn’t have enough storage space to download the update, you can do it using iTunes on a computer instead.

  • Android phones & tablets

Go into your device settings then tap on software update to check if there’s an update available.

What do I do when I’ve updated my device?

After you’ve updated your device, make sure you’ve got the latest version of our app from the Apple App Store or Google Play. It’s always best to keep your app up to date for security and to access new features.

What happens if I can’t update to the new minimum operating system?

Only our apps are changing, so you’ll still be able to use Internet Banking from a computer or mobile web browser using your normal login details.

Download our Mobile Banking App
 

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google LLC. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.