If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

View Your PIN

Can’t remember your PIN? Use our mobile app to view your PIN instantly.

To use this service you must:

  • Have access to our Mobile Banking App
  • Have an active credit card
  • Be named as the main cardholder of a credit card.

Find out how to get a PIN reminder for an additional card holder

At the moment the View PIN service is only available for credit cards, but you’ll be able to do this for debit cards soon too.

Make sure nobody else can see your screen and PIN.

Step 1

Log in and select Support.

Step 2

Select View PIN or replace card.

Step 3

Select View PIN on PIN Options menu.