The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Email validity confirmation

At Bank of Scotland, we know fraudsters are constantly trying new tricks to get customers to divulge their details.

One of the fraudster's favourite methods is email scams such as phishing to try and con the recipient into parting with their personal information.

Bank of Scotland would never send emails that ask for confidential or personal security information.

To give you further peace of mind, we have included either part of your postcode or the last 4 digits of your account number with any email that we send you. This is an additional piece of information to help identify that the email is from a genuine source.

Please note:

If you have changed your postal address within the last month your old postcode may show.

If you have recently reported your credit card lost or stolen and been reissued a replacement within the last month your old account number may show.

Further details about how to stay safe online