If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Email validity confirmation

At Bank of Scotland, we know fraudsters are constantly trying new tricks to get customers to divulge their details.

One of the fraudster's favourite methods is email scams such as phishing to try and con the recipient into parting with their personal information.

Bank of Scotland would never send emails that ask for confidential or personal security information.

To give you further peace of mind, we have included either part of your postcode or the last 4 digits of your account number with any email that we send you. This is an additional piece of information to help identify that the email is from a genuine source.

Please note:

If you have changed your postal address within the last month your old postcode may show.

If you have recently reported your credit card lost or stolen and been reissued a replacement within the last month your old account number may show.

Further details about how to stay safe online