If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Take a quick tour of Internet Banking

To get started with Internet Banking, here’s a quick overview where you can get help plus some quick guides.

Overview – your homepage

Image showing Account Overview screen

Your accounts are clearly displayed on the homepage, with your balance, available funds and many more features:

  1. Find useful information on the left of the screen:
    1. Notifications of anything that needs your attention, such as a new message in your inbox.
    2. If you’re registered for Everyday Offers, see a summary of the cashback you have earned.
    3. Quick access to more products and services you may be interested in.
  2. Transfer money between accounts or pay people or companies you have paid before.
  3. Get help and manage your personal details from wherever you are on the site.
  4. Use ‘More actions’ for simple access to your account features, such as payments, standing orders, Direct Debits and more.

Getting started

Other helpful information