The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

What can I do online?

We regularly add improvements and new features to make our online services better than ever.

Here are a few of our recent improvements and other things you can do:

New features:

View more transaction details

You can now select a transaction to see more details about when, where and how it was made.

Apple Pay is here

Use Apple Pay with your Bank of Scotland debit or credit card for making secure and easy payments.

Simpler Internet Banking

A fresh new look and simpler navigation makes it easier to discover new features and find the things you do most often.

Internet Banking

Everyday Offers - earn cashback by using offers at the kind of places you shop at already.

Pay a contact - send or receive money with just a mobile number.

Get text alerts - receive mobile text alerts to keep track of your finances.

Manage your accounts - view your statements, manage your payments and more

Manage your details - review or change your telephone numbers and e-mail address.

Our apps

Simple three-tap log in - enter 3 characters from your memorable information to log in to our apps.

View pending transactions - view payments about to come in or go out of your account with our mobile app.

Manage your money on the go - use our mobile app to transfer money and pay bills quickly.

Express log in for iPad - get quick access to Internet Banking with our iPad app.

Get started

If you are not already using Internet Banking, you can register in 3 simple steps. Or if you are already registered, you can download our mobile app.