What to do if you don't recognise a transaction
If you spot a transaction you don't recognise, don't worry, we're here to help you.
If the steps above haven't helped, and you still don't recognise the transaction, use our online guide. This guide is designed to make dealing with such issues as simple as possible.
Please choose the type of transaction you need help with...
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.