Money worries

If you're struggling to manage your finances or worried about rising living costs. We’ve got some useful resources and information to help get you back on track.

Struggling with your payments? Get support online

Loan, credit card or overdraft payments

You can get help online.

1. Log in to Internet Banking or the app
2. Tap ‘Need help with your debt or payments?’ on the account menu
3. Get support with a repayment plan and money management tips

Login onlineOpens in new tab

Mortgage payments

If you're struggling to keep up with your mortgage payments, you can get the support you need online. Login and complete the online form so we can understand the best way to help you. Please note, you’ll need your mortgage account number.

Support with your mortgage onlineget support with your mortgage

Other ways to get the support you need

How we can help

It is important to deal with your money worries as soon as you can. If you are struggling with your payments and don’t bank online or would like to know your options, there are other ways that we can help you.​

Find out how we can help

Talk to us in branch

Book a Helping Hand appointment with one of our Banking Consultants. They can talk through your finances and give you tips, advice and support to make your money go further.

Call us on 0345 721 3141 to book an appointment or find a branch near you using our branch finder

Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Free independent help and advice

Get free help, support and guidance on your finances from free independent organisations or your government.

Free help and adviceVisit this page to learn more about free, independent help and advice

More help with money worries

Support with Universal Credit

If you’re out of work, cannot work or on a low income you could be eligible.

Universal Credit supportabout Universal Credit support

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your balance, you may be in persistent debt.

Managing persistent debt

Money management

Tips and tools for managing your bills, creating a budget, and saving to help you manage your money.

Money tips and toolsmore information about budgeting tips and tools

Support and financial wellbeing

We’re by your side for life events, money management and extra support.

Support and wellbeingmore about support and wellbeing

Check your credit score

Check your credit score for free, with no impact to your credit score.

Check credit score

To use our Mobile Banking app you need to have a valid phone number registered to your account. You can either use your Internet Banking details to log in or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.