If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Call us for help

We have dedicated teams to help with your money worries.

Already missed a payment?

Mortgages

0800 028 3861

Lines are open Monday to Friday, 8.00am to 7.30pm and Saturday, 8.00am to 12.30pm.

Overdraft

0808 145 0439

Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 4.00pm and Sunday, 9.00am to 2.00pm.

Loan

0808 145 0421

Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 4.00pm and Sunday, 9.00am to 2.00pm.

Credit Card

0808 145 0388

Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 4.00pm and Sunday, 9.00am to 2.00pm.

Car Finance

0333 202 7943

Lines are open Monday to Saturday, 9.00am to 6.00pm and Sunday, 11.00am to 4.00pm.

Worried about future payments?

Mortgages

0808 145 0437

Lines are open Monday to Friday, 8.30am to 7.00pm and Saturday, 8.30am to 1.00pm.

Loans

0345 604 7291

Lines are open Monday to Friday 8.00am to 6.00pm, Saturday & Sunday 9.00am to 5.00pm.

Before calling us

To save time when we speak and give you the best help we can, there are some things to have ready:

  • Your account numbers
  • Details of your income
  • Monthly spending
  • Details of payments you make to others
It might be helpful for you to have a pen and paper to hand

What to expect

On the call we’ll help you by:

  • Talking through your money to see what's worrying you
  • Talking through what help you may be able to get
  • Giving some useful tips on where to get some extra help.

The length of the call to us will vary depending on your query and what support you need.