Can I top-up my loan?
If you're an existing Bank of Scotland loan customer, and your needs have changed, you could apply to borrow more money at any time.
You can either:
- Choose to take out a second loan that you will repay separately to your existing loan
- Or, if you would prefer to have just one monthly repayment, you can close and replace your existing loan with a new larger one. When we calculate the amount needed to repay your existing loan in full, we may include up to 58 days’ interest. (The early settlement adjustment does not apply to the Flexible Loan). If you refinance existing debts the rate of interest on your new loan may be higher or lower than the rate of interest on your original debt. If you're paying higher interest rates on your borrowing than on the loan you plan to consolidate your debts to, you could reduce the overall amount you have to pay back. However if your loan is a higher rate of interest than your original debt, or your repayments are over a longer term, you may pay more interest overall.
To borrow more on top of your existing loan, call us on:
0345 600 4611
Lines are open: Mon-Fri: 8am-10pm, Sat: 9am-6pm and Sun: 9.30am-5.30pm
What if I can't repay my loan?
If your circumstances have changed and you're struggling to repay your loan, please call us in confidence on:
If your loan starts with 77, 7/ or 100 call 0345 604 7291
Lines open: Monday to Sunday 8am - 10pm
If your loan starts with 15 or 84 call 0345 744 4455 – option 2, option 2, option 2
Lines are open: Mon-Fri: 8am-8pm, Sat: 9am-6pm and Sun: 9.30am-5.30pm
You cannot miss a payment and 'catch up' the following month. If you miss a monthly payment, or are late in making a payment, you will be charged a late payment fee of up to £25. Details of the missed/late payment will be registered with a Credit Reference Agency and could affect your credit rating.
If needed, they can hold a full financial review with you, offering information and suggestions on how they think you could save money. Please note however that the Money Management team cannot change or defer your loan payment date or amount, and are not in a position to discuss the current terms and conditions of your loan.
Already in arrears
If you're already in arrears and are still struggling with your borrowings please call our Collections & Recoveries team:
If your loan starts with 15 or 84 call 0345 744 4455 – option 2, option 2, option 2
Lines are open: Mon-Fri: 8am-8pm, Sat: 9am-6pm and Sun: 9.30am-5.30pm
If your loan starts with 77, 7/ or 100 call 0345 604 7291
Lines open: Monday to Sunday 8am - 10pm
If you don't feel the above information can help and still need further advice, the following third party organisations should be able to answer your questions and suggest suitable courses of action.
Citizens Advice Bureau
Payplan
Stepchange Debt Charity
National Debtline
Other ‘help’ organisations may charge a fee, so it’s worth checking before you approach them.
What is early settlement?
If you make an early settlement in full or part, you might be entitled to a rebate, which means you wouldn’t have to pay all of the interest.
You can repay your loan in full at any time during the repayment period. There is no early settlement adjustment on Flexible loans, however we will charge up to 58 days interest if you have any of our other loans.
How do I find out how much is outstanding on my loan?
If you're an existing Bank of Scotland online banking customer, you can view your current loan balance online, however please be aware that this may not be your final settlement figure.
Alternatively, to find out the outstanding balance on your personal loan just call our Customer Services team. They’ll be able to give you your final settlement figure:
If your loan starts with 77, 7/ or 100 call 0345 604 7291
Lines open: Monday to Sunday 8am - 10pm
If your loan starts with 15 or 84 call 0345 744 4455 – option 2, option 2, option 1
Lines are open: Mon-Fri: 8am-8pm, Sat: 9am-6pm and Sun: 9.30am-5.30pm
Alternatively, you can write to us at:
If your loan starts with 15 or 84 - Bank of Scotland, Charterhall Drive, Chester CH88 3AN
If your loan starts with 77, 7/ or 100 - Bank of Scotland Personal Loans Service Centre. Po Box 43, Peterlee, SR8 2RS.