If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Moving home

When moving home it is sometimes possible to take a product with you to a new mortgage, we call this porting. Your Illustration and offer letter will say if any of your products are portable. You must meet all our latest lending policy rules at the time you apply.

To port your existing product to your new mortgage, you'll need to contact us.

The telephone number you need to call depends on your mortgage account number. Your account number may have recently changed. Check your latest mortgage statement or sign in to Internet Banking to view your mortgage details.

If your mortgage has a 14 digit account number that starts with 10 then your mortgage is provided by the Halifax. You can call on 0345 300 2297.

You could lose your home if you don't keep up your mortgage repayments