We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

What personal information do we have?

Your right to know what personal information we hold about you

Giving out personal information of various kinds is part of getting on with daily life. It’s something people do when phoning their electricity supplier, registering on a website or shopping with loyalty cards. It all helps companies to build a detailed picture of an individual customer. Have you ever wondered what personal information an organisation holds about you? Or how much time and effort you would have to put aside to find out?

In fact, you can easily get access to information we hold about you through our Mobile Banking app, internet banking and even your monthly statement. If you want to know something quite specific or have been unable to find answers to your questions from these sources, you can make a request for the information. It’s simple, free and you will get a response in 30 days. If you want to contact us about such a request, please see the How to get a copy of your personal information section of our Privacy Notice.

Our privacy notice

This sets out how we protect your privacy. It covers the personal information that we have, where we get it, how we use it and who we share it with.

View full privacy notice