What personal information do we have?

Your right to know what personal information we hold about you

Giving out personal information of various kinds is part of getting on with daily life. It’s something people do when phoning their electricity supplier, registering on a website or shopping with loyalty cards. It all helps companies to build a detailed picture of an individual customer. Have you ever wondered what personal information an organisation holds about you? Or how much time and effort you would have to put aside to find out?

In fact, you can easily get access to information we hold about you through our Mobile Banking app, internet banking and even your monthly statement.

If you require support in finding what you need you can contact our Customer services Team on 0345 721 3141 (+44 131 337 4218 from outside the UK). Lines are open 7am - 11pm, seven days a week.

We aim to provide you with the information you require without you having to write to us or complete an online form.

If you want to know something quite specific or have been unable to find answers to your questions from these sources, you can make a request for the information. It’s simple, free and you will get a response in 30 days. If you want to contact us about such a request, please see the How to get a copy of your personal information section of our Privacy Notice.

Under the current data protection legislation you are entitled to request any personal information that Lloyds Banking Group holds about you.

In some situations, there may be a faster way in which to retrieve the information you require. These options are listed below, together with guidance and addresses:

CCA Section 77 requests for application forms for loans:
PLSC - S77s
PO Box 42
Peterlee

CCA Section 78 requests for application forms for credit cards:
Section 78
Floor 6
11 Portland Street
Manchester
M1 3HU

Internet Banking customers can access their last 5 years’ bank statements by logging in or by writing to:
Copy Statement Team
Charlton Place
Andover
Hampshire
SP10 1RE

Credit card statements:
Bank of Scotland
Copy Statement Team
Credit Card Operations
BX1 1LT

To request information for a deceased customer please send a written request to the following address:
Bereavement Team
5th Floor Westminster House
11 Portland Street
Manchester
M1 3HU

If you would prefer to fill in a printed version for a Data Subject Access Request please access  our PDF form (69.4kb) and post it to the address below:
Data Subject Access Request Team (C41)
Charlton Place
Charlton Road
Andover
Hants
SP10 1RE

Our privacy notice

This sets out how we protect your privacy. It covers the personal information that we have, where we get it, how we use it and who we share it with.

View full privacy notice