If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

What personal information do we have?

Your right to know what personal information we hold about you

Due to the challenging times we’re all experiencing, our colleagues are working hard helping customers with their essential banking services, including supporting those who are in the most vulnerable situations. As a result we have had to pause some non-essential services including Data Subject Access Requests. 

Giving out personal information of various kinds is part of getting on with daily life. It’s something people do when phoning their electricity supplier, registering on a website or shopping with loyalty cards. It all helps companies to build a detailed picture of an individual customer. Have you ever wondered what personal information an organisation holds about you? Or how much time and effort you would have to put aside to find out?

In fact, you can easily get access to information we hold about you through our Mobile Banking app, internet banking and even your monthly statement. If you want to know something quite specific or have been unable to find answers to your questions from these sources, you can make a request for the information. It’s simple, free and you will get a response in 30 days. If you want to contact us about such a request, please see the How to get a copy of your personal information section of our Privacy Notice.

Our privacy notice

This sets out how we protect your privacy. It covers the personal information that we have, where we get it, how we use it and who we share it with.

View full privacy notice