The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

What we do to protect your rights

Your rights when your personal information isn’t dealt with correctly

The security of your personal information is something we take very seriously indeed. We keep a constant check on the systems that hold personal information and carefully investigate anything unusual in order to understand any impact on our customers. If we don’t follow the correct procedures it’s a serious matter, punishable with stiff penalties. It’s worth emphasising that we put a great deal of effort into protecting your personal information as well as your money. Our methods go beyond industry standards.

If you’re unhappy about the way we’ve dealt with your personal information please let us know. You can do this using the details you’ll find in the How to complain section of our Privacy notice.

If after our response you’re still unhappy, you can also contact the Information Commissioner’s Office (ICO) yourself. The ICO is an independent body and can look into complaints on your behalf. Find out more on the ICO website about How to raise a concern.

Our privacy notice

This sets out how we protect your privacy. It covers the personal information that we have, where we get it, how we use it and who we share it with.

View full privacy notice