Privacy

Protecting your personal information as carefully as we protect your money.

Privacy notice

The privacy notice sets out how we protect your privacy as needed by law. It explains in detail:

  • What personal information we have and how we get it 
  • How we can and can't use your data
  • Who we can share your data with
Privacy notice

Cookie policy

We may use cookies and similar tracking technologies on our websites and apps, and in emails we send you.

To find out more about how we use cookies and email tracking, please see our cookie policy.

Cookie policy

Social media privacy policy & terms of use

This privacy policy explains what information may be collected and how it will be used when you access any of our social media channels.

Privacy policy & terms of use

What personal information do we have about you?

You have the right to know what information Bank of Scotland holds about you. There are several ways to get a copy of this, depending on what you need.

Request personal information

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How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.
 

More about app security

Protect yourself from fraud

Use our guides to discover how to spot and avoid scams.

More about fraud

Protect your devices

Discover how to keep your mobile phone, laptop and other devices safe.

Learn about device safety

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre