Your bank in your pocket

Join the 1 million customers who already use our highly rated app.

More about the app

 

Your bank in your pocket

Join the 1 million customers who already use our highly rated app.

More about the app

Our products

Your future begins with a plan

Wherever you are in life, we can help you get to your financial goals. 

Your future begins with a plan

Wherever you are in life, we can help you get to your financial goals. 

Let’s get started

Whatever it is you’re aiming for in life, we’re here to help you build a financial plan that’s right for you.

Build a financial plan

Make your money work for you

We can help you find the financial options where your money works as hard as possible for you.

Plan for the future

Focus on later life

From making the most of your pension to planning for your legacy, we can help you plan for the later life you deserve.

Later life planning

Your future begins with a plan

Wherever you are in life, we can help you get to your financial goals.

Let’s get started

Whatever it is you’re aiming for in life, we’re here to help you build a financial plan that’s right for you.

Visit the Fraud Hub

Make your money work for you

We can help you find the financial options where your money works as hard as possible for you.

Plan for the future

Focus on later life

From making the most of your pension to planning for your legacy, we can help you plan for the later life you deserve.

Later life planning

Customer support

Customer support

Learn about the latest scams

Even if you think you know all their tricks, fraudsters are using new ones all the time.
We’re here to help.

Find out which scams are common right now, how they work and the steps you can take to stay safe.

See the latest scams

Get support from our Help Centre

We have a range of guides and tools to help you through life’s challenges. From support with the cost of living to bereavement, we are here.

Help Centre

Support with the cost of living

Keeping on top of your money may be worrying as the cost of living rises. We have a range of tools and support tailored to help you stay on top of your budgeting.

Help with money worries​

Help me manage my money 

Reach your savings goal

Whether you're planning a large expense, or you just want the peace of mind that you've got a financial safety net in place, our savings calculator can help.

Savings calculator

Overdrafts

An arranged overdraft can act as a short-term safety net – a helping hand to deal with the unexpected.

Learn more about overdrafts

Disability support

To make banking easier for you, we’re by your side with expert advice, support and guidance.

How we can support you
 

Introducing our new Ready-Made Pension

Bring your financial future closer to your everyday banking.

Whether it's just around the corner or feels a long way off, we're here to help you plan for the retirement you want.

We do all the hard work, so you don't have to - from investing your pension for you to helping you find out about your retirement options when the time is right - all in one place.

Explore our Ready-Made Pension

Banking online

It's simple and safe in our app or on our website.

Mobile Banking app

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  • Join our 1 million app users.
  • Simple and secure log in.
  • Stay up to date with notifications.
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Internet Banking

Log in to view or rearrange your accounts on our website.

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Mobile Banking app

Scan to download the app

  • Join our 1 million app users.
  • Simple and secure log in.
  • Stay up to date with notifications.
Download app

Internet Banking

Log in to view or rearrange your accounts on our website.

Register

Login

Independent service quality survey results

Independent service quality survey results

Personal current accounts


 

Published February 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking
Personal current accounts Overall service quality survey results. Ranking 1st place monzo 80%, 2nd place Starling Bank 78%, 3rd place first direct 77%, 4th place Nationwide 69%, equal 5th place Halifax 66%, equal 9th place Bank of Scotland 59%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

CMA results

Authorised push payment (APP) fraud rankings in 2022

 Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022. You can read the full report by visiting psr.org.uk/app-fraud-data

Share of APP fraud refunded: This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.

 

APP fraud sent per £million transactions: This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

 

APP fraud received per £million transactions: smaller UK banks and payment firms This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

 

APP fraud received per £million transactions: major UK banks and building societies This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

 

 

Bank of Scotland is part of the same group which includes Lloyds Bank and Halifax. The data shown here is a combination of these three brands.

 

We've put together some further guidance to help with any questions you may have.

 

Bank of Scotland is part of the same group which includes Lloyds Bank and Halifax. The data shown here is a combination of these three brands.

 

We've put together some further guidance to help with any questions you may have.