Here are some important details about the daily arranged overdraft fee and the alerts we’ll send you. Please make sure you’re aware of what happens in practice.
You’ll only pay fees on what you borrow from your overdraft, up to your arranged overdraft limit. If a payment takes you over your limit or we stop it, you won’t be charged anything more than the daily arranged overdraft fee for your arranged overdraft limit.
You may not be able to make any more payments if there's not enough money in your account or if you reach your arranged overdraft limit. This means important bills may not be paid - such as your mortgage or rent, household bills, or loan and credit card payments.
We may not be able to stop all payments. Some debit card and contactless payments may still go out. But you won’t be charged anything more than the daily arranged overdraft fee on what you borrow. We don’t charge any other fees for payments that are stopped. But some suppliers may charge you fees if you miss their payments.
If we hold a mobile phone number for you, we’ll send you alerts to help you keep on top of your balance.
You can check for yourself at any time with the mobile app, online, or at a Cashpoint and any other ATM by getting a mini statement. The fee will be shown as the last item charged to your account, at the end of every day that you use your arranged overdraft. The statement description will say what date each fee relates to. We'll only charge a daily arranged overdraft fee if your account is overdrawn at the end of the day.
Your payments will go through as usual if you have enough funds available in your account before 2.30pm (UK time) on the day they are due to go out. This may give you time to transfer money from one of your other Bank of Scotland accounts, or to pay in cleared funds from another bank. You also have until the end of every day to cover your overdraft balance in the same way and avoid a daily arranged overdraft fee.
If we have a mobile number for you, we'll send alerts to your mobile phone when you start to use your arranged overdraft, and when your balance is getting close to your arranged overdraft limit. We’ll also send an alert if there’s not enough in your account to make a payment. So, you'll know when you are about to be charged fees, or when a payment may be stopped. This may give you time to put some money into your account.
You need to make sure we have a mobile number for you, so that we can send the alerts. You can check if we have your current mobile number for - or update your details - through Internet Banking, in a branch, or by calling us on 0345 721 3141. You can opt out of mobile alerts if you prefer, but you won’t then get alerts about your overdraft.
Your account won’t be affected by the new fee if our Collections team is working with you on paying back your overdraft. If we've agreed a plan between us, just keep up your payments as normal.
Work out what your new overdraft fees could be with our overdraft fee calculator