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Activating your credit card
If your credit card has a sticker on the front when it arrives, you’ll need to activate it online. You can activate it in the mobile banking app, or from this page.
If your card doesn't have a sticker on, then you don't need to activate it and can use it straight away.
You'll need to make a Chip and PIN transaction with your new card before you can start using contactless.
Use the mobile banking app or online form
- You can activate your credit card quickly and securely in the app.
- The main cardholder must activate any additional cards, they can do this online.
- Once your card is activated you can use it straight away.
How to do it
We'll take it step by step.
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- Open our secure online form.
- Enter the credit card number, your date of birth and the credit card expiry date and then select Activate.
- All done – your card is now activated and ready to use.
- Log in and select apply at the bottom of the screen.
- Select Credit cards, followed by the option Activate credit card.
- Check the card details match your new credit card and then select Activate.
- All done – your card is now activated and ready to use
Getting started in the app
What happens after I've activated my card?
Once you've activated your card you will be able to use it for purchases in store and online. Before you can start using contactless you'll need to make a Chip and PIN transaction with your new card.
Depending on the credit card you have set up, you'll now have access to a range of online services. Learn more about these below.
Frequently asked questions
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Internet Banking is a safe, simple and convenient way to stay in control of your money.
Here are some of the benefits of Internet Banking:
- Feel Safe – You’re protected by our Fraud Guarantee
- Easy to use – It’s simple to register and support is always available
- Stay in control – Keep track of what's going in and coming out of your account at any time
- Save time – No queues or busy times. Bank anytime and anywhere with our Mobile Banking services.
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It’s simple to register for Internet Banking either in our app or on a browser.
Follow our handy step by step guide to learn how to register.
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You will not need to activate your replacement credit card, unless the sticker on the card asks you to do so.
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The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed. You can activate the additional card online, by calling the number on the credit card sticker or you can pop into your local branch.
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Its easy to change your PIN to a number you already know – a memorable date, for instance. You can change your PIN at most UK cash machines. Just insert your card and using the PIN we've sent you, follow the on-screen instructions.
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If you’ve forgotten your PIN, you can get an instant reminder using our app.
Find out how to view your PIN.
