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This page tells you everything you need to know about activating your Bank of Scotland credit card.
The quickest way to set up your new credit card is with our Mobile Banking app or online. It's safe, simple and secure.
You’ll need your new credit card to hand and we may need some of your personal information to complete the activation.
The fastest way to activate your new credit card is through our app or secure online form.
If you would rather to speak to a member of our team you can call us on 0345 964 5645 or +44 (0) 1733 574 121 from outside the UK. Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.
You can also activate your credit card at your nearest Bank of Scotland branch.
Our staff can also discuss any other queries you may have about your new credit card, including any services that you may benefit from.
Please note that you will need to be registered with Internet Banking in order to do so.
Once you've activated your card you will be able to use it for purchases in store and online.
Depending on the credit card you have set up, you'll now have access to a range of online services. Learn more about these below.
Internet Banking is a safe, simple and convenient way to stay in control of your money.
Here are some of the benefits of Internet Banking:
It's easy to register and takes about 5 minutes to complete.
You will not need to activate your replacement credit card, unless the sticker on the card asks you to do so.
The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed. You can activate the additional card online, by calling the number on the credit card sticker or you can pop into your local branch.
Its easy to change your PIN to a number you already know – a memorable date, for instance. You can change your PIN at most UK cash machines. Just insert your card and using the PIN we've sent you, follow the on-screen instructions.
If you’ve forgotten your PIN, you can request a PIN reminder which will be sent through the post. You’ll receive your reminder by post in 3-5 working days.
Just select one of the following options:
Please note: for security purposes, we can't tell you what your PIN number is over the phone.