Help and guidance if you need to support or care for someone close to you.
We want to make it as easy as possible for you to care for and support someone close to you.
Three ways we can help:
If someone you know needs help getting online then our partnership with We Are Digital might be able to help them learn easy and safe ways they can get what they need online.
They offer free training and guidance on how to use the internet. Topics include:
- Online food shopping
- Booking a doctor’s appointment and using the NHS website
- Staying in touch with friends and family through video calls
- Internet Banking and more
If you know someone that could benefit, ask them to contact the Digital Helpline on 0345 222 0333 from Monday to Friday 9am – 5pm.
Those who are Deaf and use British Sign Language (BSL) can book a session using BSL SignVideo. Available on Safari, Chrome or Firefox web browsers.
Customers who have hearing loss or a speech impairment can use the service through Relay UK.
Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. We Are Digital won’t do this either.
If someone you know can’t get to the branch but needs to make a bill payment or small cash withdrawal you can help them. Just come in and talk to our branch colleagues about how we can put this in place. We will need suitable ID from you so we can confirm who you are - such as passport or photo driving licence. The branch will then phone the account holder to make sure they know you and agree that you can act on the account holder’s behalf. We will need a valid phone number for the account holder on record to do this.
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
Calls and online sessions may be monitored and/or recorded for quality evaluation, training and to ensure compliance with laws and regulations. Not all Telephone Banking services are available 24 hours a day, 7 days a week.