The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Can I provide an International number?

If you are travelling abroad it is important that you have an available number we can contact you on.

You can register an international number (landline or mobile) with us but only in the 'Work' and 'Home' number fields.

Only UK mobile numbers will be accepted in the 'mobile' field. International mobile numbers will not be accepted in the 'Mobile' field.

You’ll need to:

  • Give the International Access Code of the UK - this is '00'
  • Give the Country Code for the country that you live or work in e.g. for the USA this is '1'
  • Give the Area Code (if there is one) e.g. for San Francisco this is '415'
  • Finally, give your phone number

For example, If you live in San Francisco USA, your number would be 001 415 123000