If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Can I provide an International number?

If you are travelling abroad it is important that you have an available number we can contact you on.

You can register an international number (landline or mobile) with us but only in the 'Work' and 'Home' number fields.

Only UK mobile numbers will be accepted in the 'mobile' field. International mobile numbers will not be accepted in the 'Mobile' field.

You’ll need to:

  • Give the International Access Code of the UK - this is '00'
  • Give the Country Code for the country that you live or work in e.g. for the USA this is '1'
  • Give the Area Code (if there is one) e.g. for San Francisco this is '415'
  • Finally, give your phone number

For example, If you live in San Francisco USA, your number would be 001 415 123000