If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Useful Forms

To save time, you can download, complete and then post back these useful forms, avoiding the need to visit a branch.

The addresses are shown on the forms.

Please don't forget to sign the form as we can't carry out your request without a signature. All these are PDFs and open in a new window.

To view these you'll need Adobe Acrobat Reader. If you don't have it, you can download it from the Adobe website.

Change of address

Use the form on our Change of address page.


Request a Duplicate Annual Statement