Go paper-free
Amend paper-free preferences for your statements and correspondence.
Change or cancel a standing order
You can do this online
- See a list of regular payments in our app or Internet Banking.
- Make changes to your standing orders at any time.
- Cancel any standing orders you no longer need.
How to do it
We'll take it step by step.
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- Log in and select More actions from your account.
- Select Direct Debits & standing orders. Then select Manage standing orders. This will open a list of your regular payments.
- Find the standing order you want to change. Then select the Amend button next to it to change the payment details or Delete to cancel it.
- Confirm you want to go ahead. You’ll see a message letting you know your change has been made.
- Log in and select the More menu from your account.
- Select Regular Payments. This will open a list of all your regular payments.
- Find the standing order you want to change. Then select the Amend button next to it to change the payment details or Delete to cancel it.
- Confirm you want to go ahead. You’ll see a message letting you know your change has been made.
Getting started online
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If you're not registered for Internet Banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
A look at the details
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Types of regular payment
- Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
- You can view and manage them in the app or Internet Banking.
Regular payment type
What it is
Used for things like
See these guides
Regular payment type
Direct Debit
What it is
- Lets a company take money from your account.
- The amount can go up or down depending on how large the bill is.
Used for things like
- Utility bills
- Gym memberships
- Mobile phone contracts
See these guides
Regular payment type
Standing order
What it is
- Lets you send a set amount of money to another account.
- You control the amount of money you send.
Used for things like
- Moving money to a savings account
- Paying someone in your family
See these guides
Regular payment type
Subscription payment
What it is
- Lets a company charge your debit or credit card.
- The amount can be the same each time, or can go up and down.
Used for things like
- Music and video streaming
- Food memberships
See these guides
View, cancel or block a subscription (app only)
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Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.
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If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.
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