If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Setting up a new overpayment

We advised you in the letter you received that any overpayments you previously made will stop. 

This is because the overpayment information you previously made on the old system will not be carried over to the new system.

You can set up your overpayment arrangement by downloading this overpayment form, completing it and returning it to us at the freepost address below:

PO Box 4

Alternatively, we have a dedicated team who can help you set up your overpayment again. You can call them on 0800 068 9565 (lines are open Monday to Friday 8am – 8pm and Saturday 9am – 4pm).

You could lose your home if you don't keep up your mortgage repayments