We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

Setting up a new overpayment

We advised you in the letter you received that any overpayments you previously made will stop. 

This is because the overpayment information you previously made on the old system will not be carried over to the new system.

You can set up your overpayment arrangement by downloading this overpayment form, completing it and returning it to us at the freepost address below:

Mortgages
FREEPOST
PO Box 4
Gloucester
GL4 3RL

Alternatively, we have a dedicated team who can help you set up your overpayment again. You can call them on 0800 068 9565 (lines are open Monday to Friday 8am – 8pm and Saturday 9am – 4pm).

You could lose your home if you don't keep up your mortgage repayments