The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Setting up a new overpayment

We advised you in the letter you received that any overpayments you previously made will stop. 

This is because the overpayment information you previously made on the old system will not be carried over to the new system.

You can set up your overpayment arrangement by downloading this overpayment form, completing it and returning it to us at the freepost address below:

Mortgages
FREEPOST
PO Box 4
Gloucester
GL4 3RL

Alternatively, we have a dedicated team who can help you set up your overpayment again. You can call them on 0800 068 9565 (lines are open Monday to Friday 8am – 8pm and Saturday 9am – 4pm).

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.