Existing customers

Take a look at the options available to you if you’re an existing Bank of Scotland credit card customer and learn how to use and manage your existing card.


Just opened your new credit card?
It's quick, easy and secure to activate your card online. Remember you'll need your new credit card to hand.

Managing your credit card


There are many options and services available to help manage your card and make it work for you. Find out how to add additional card holders, keep your account details up to date and much more.

Manage your card

Manage your payments

Balance transfers


Find out more about the balance transfer and money transfer options available on your credit card.


Balance transfers

Money transfers

Interested in one of our other credit cards?

Apply for a second card


If you’re making a large, one off purchase or planning for something special, a second Bank of Scotland credit card could give you the flexibility you need. Excludes customers holding or applying for a Classic or Student Card. Conditions apply.

Swap your card


Swapping your Bank of Scotland credit card could allow you to take advantage of our different credit card features and benefits, so you always have a card to suit your changing needs. Conditions apply.

Lost or stolen card?

You can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Or, phone us on 0800 028 8335 (Lines open 24 hours a day, 7 days a week). If you are calling from abroad, you can call us on +44 (0) 131 454 1605.

Bank of England Base Rate

If the Bank of England decides to change the Base Rate this could affect the interest you pay on your credit card.


Base rate information

Planning to go abroad?

Tell us your travel plans. This will help make more of your card transactions hassle free while you're away. Log in and select the ‘Going abroad? Tell us’ link under ‘Your account tools’.

Log in to tell us your travel plans

Alternatively call us on 0345 964 5645 (Mon-Sun, 24 hours) or visit your local branch.