Bill Payments
Paying bills online, such as your electricity, gas or phone bill is easy and convenient.
What information do I need?
You will be asked for the details of the organisation or person you want to pay. These will be:
- An account name – this is usually the name of the organisation or person to whom the bill or transfer is payable, for example 'British Gas', 'BT' or 'John Smith'
- An account sort code (6 digits)
- An account number (usually 8 digits)
- A reference – this is additional information that will help you and the recipient identify what the payment is for. For example, this could be a unique customer reference shown on a bill, credit card account number or an invoice number.
- If you do not have these details, you may need to contact the organisation or person who sent you the bill and ask for them. Often however, you can find them on the bill itself.
How do I pay a bill?
You make bill payments in the same way you would pay another person.
If using our Internet Banking website:
1. Select the ‘Payments and transfers’ option next to the account you wish to pay from
2. Select ‘Pay someone new’
3. Enter the recipient’s account name, sort code and account number
4. Click the check box that asks, ‘Are you paying a business?’ and then click ‘Continue’
5. In some cases, a list of companies will be now be provided for you to choose from. Select the one that is relevant to the bill you are paying
6. Enter the amount you wish to pay and your payment reference
7. If desired, you can also schedule the payment for a future date here. You can schedule your payment for any working day up to 31 days in advance. Do this by selecting a date from the list provided
8. Click ‘Continue’ to proceed
9. Review the payment information to confirm it is correct
10. Click ‘Make payment’.
Log into Internet Banking
If using our Mobile Banking app:
1. Tap the ‘Pay & transfer’ option at the bottom of the screen
2. Confirm which account you would like to pay from
3. Tap ‘Choose who to pay’
4. Tap ‘Pay someone new’
5. Select the option for a ‘UK account or company’
6. Enter the recipient’s account name, sort code and account number
7. Tap the check box that asks, ‘Are you paying a business?’ and then tap ‘Continue’
8. In some cases, a list of companies will be now be provided for you to choose from. Select the one that is relevant to the bill you are paying
9. Enter the amount you wish to pay and your payment reference
10. If desired, you can also schedule the payment for a future date here. You can schedule your payment for any working day up to 31 days in advance. Do this by selecting a date from
the list provided
11. Tap ‘Continue’ to proceed
12. Review the payment information to confirm it is correct
13. Tap ‘Confirm’ to make your bill payment
Paying a recipient you have paid before
Once you have paid an organisation or person in online banking once, you will not need to re-enter their details.
If using our Internet Banking website:
1. Select the ‘Payments and transfers’ option next to the account you wish to pay from
2. Click ‘Select account or recipient’ to be shown a list of recipients you have paid before
3. Find and select the person or organisation you would like to pay again
4. Enter the amount you wish to pay
5. Update the reference or schedule the payment for a future date, if desired. Click ‘Continue’ to proceed
6. Review the payment information to confirm it is correct
7. Click ‘Make payment’ to make your bill payment
If using our Mobile Banking app:
1. Select the ‘Pay & transfer’ option at the bottom of the screen
2. Confirm which account you would like to pay from
3. Tap ‘Choose who to pay’ to be shown a list of recipients you have paid before
4. Find and select the person or organisation you would like to pay again
5. Enter the amount you wish to pay
6. Update the reference or schedule the payment for a future date, if desired. Then, click ‘Continue’
7. Review the payment information to confirm it is correct
8. Tap ‘Confirm’ to make your bill payment
To amend or delete pending bill payments (desktop only)
If you have scheduled your bill payment for a future date, you may want to amend or delete it.
It is currently only possible to do this on our Internet Banking website and not our Mobile Banking app.
Please ensure you make any amendments or deletions at least 1 working day before the payment is due so the changes have time to take effect.
To amend or delete your scheduled bill payment:
1. Select the ‘More actions’ option next to the account your payment is scheduled to come from
2. A menu should now appear with several options. Select the option at the top, named ‘Payments and Transfers’. This will reveal several more options below. Select the one that says ‘Manage pending payments’
3. On the next screen, you will see a section named ‘Pending Payments’. Your future dated payment should be visible here
4. To amend the payment, select ‘Amend’
5. To delete the payment, select the icon which looks like a cross. You will be asked to enter your password to confirm the deletion of your payment.
Timescales
Most of the time payments you make arrive in the receiving account straight-away (usually within 2 hours). However, some can take up to 4 working days to arrive. This depends on the type of account you are paying.
If scheduling payments in advance, please ensure you have sufficient funds in your account the day before any payments are due. You do not need to do anything to send your payments faster; we will send them in the quickest way possible.
Other information
This page describes how to pay bills in pounds within the UK. To make a payment to a foreign currency account please refer to the Sending money outside the UK section.
Referred for authorisation – To help prevent our customers from online fraud, in certain situations, we may further investigate a request to pay a bill / transfer funds from your account.
We will take steps to ensure this is a genuine request before allowing the payment.
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