What's changing?
When you add a new payee to make a payment you’ll need to enter all the details below, then we’ll automatically check with their bank to make sure everything matches:
- The name on the account – the main difference here is you’ll now always need to use the correct full account name (like you would on a cheque), so you won’t be able to use nicknames or other words anymore
- Account number
- Sort code
- Account type – to confirm if it’s a personal or business account
If something doesn’t match, we’ll tell you straight away and explain what to do next.
What you’ll see when setting up a new payee online
In our Mobile Banking app or Internet Banking, when you’ve put in all the account information we’ll tell you if the account name and number match or not. Depending on the situation, you’ll immediately see one of these messages: