The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Notice of Default Sums

What is a default sum?

A default sum is a charge incurred on your account for any activity which breaks the conditions of your account.  The most common reasons for incurring a default sum include:

  • Exceeding your agreed card spending limit
  • Missing your minimum payment date / amount
  • Returned payments

How will I be notified about default sums?

Any incurred default sums will show on your statement under the heading 'Notice of Default Sums'