What happens if my mobile phone is lost or stolen?
Pay a Contact payments can only be sent using Mobile Banking. To access this, you need to log in using your user ID, password and memorable information. No one will be able to access your account without this information.
In the event of your mobile phone being lost or stolen, your contacts can still send you payments using Pay a Contact.
If, as a result of your mobile being lost or stolen, you change your mobile number you should log in to Internet Banking or Mobile Banking and remove your old mobile phone number from your personal details. This automatically de-registers the number from Pay a Contact. You should also remind your friends and family of your mobile number being changed.
When you have a new mobile phone number, you can update your Internet Banking or Mobile Banking personal details and register the number for Pay a Contact.
If you have reason to suspect your security credentials have been compromised, you should call us immediately on 03456 02 00 00.
If you are calling from abroad or would prefer not to use the 0345 number, you can call us on +44 (0)1132 789 302.
We would advise you not to store this information on your mobile or anywhere else.
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