There are threats that can harm your devices even if you’re not aware that anything is wrong. But there are simple steps you can take to protect yourself.
Remember - always log out from your Internet Banking and lock your device with a PIN / password. Never leave it unlocked and unattended, and safeguard your device.
You can keep most viruses out if you:
Most computers and routers have built-in firewalls, which protect your computer from some of the dangers on the Internet. But you also need to keep your operating system, browser and software up to date.
It is important that you:
For more information on updates, anti-virus software and firewalls visit www.getsafeonline.org
Never use the password that came with your Wi-Fi router or hub. Change it to a strong password; something that no one can guess or use without your permission
If you use Wi-Fi on the go, make sure you’re using a genuine, secure connection. Fraudsters can set up hotspots in cafes and other public areas. If you want to use a company’s free Wi-Fi, ask a staff member to show you which Wi-Fi is their connection.
It’s good advice to never log into online accounts that store any payment or banking info (like Internet Banking, Paypal or online shopping sites). if you’re using public or free Wi-Fi.
|Money has fraudulently left your Bank of Scotland account or someone knows your Internet Banking password||For any other issues that you think may be related to fraud|
Report it to us
Report it to Action Fraud0300 123 2040
Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.
They’ll be able to log the incident and provide you with a Crime Reference number if needed. Action Fraud collect data from across the UK to help banks and other businesses combat fraud.
If you receive an email or text message that looks like it’s from Bank of Scotland but makes you suspicious, forward the email or send a screenshot of the text message to firstname.lastname@example.org.